FAQ - Frequently Asked Questions
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Holiday Orders: December 12th, to be on the safe side for delivery.
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FINE ART PRINTS // LOCAL DELIVERY 2-7 DAYS
FOR LIMITED EDITIONS - SEE FURTHER DOWN
ART PRINTS: We have local production in 32 countries serving 46 markets with customs free delivery, including all of the US, EU, and the UK and many other countries, thanks to our network of more than 130+ printing facilities. Our local presence enables us to produce 90-95% of orders in your local area, which speeds up delivery and also helps reduce carbon emissions as well as supports your local businesses and jobs. Local Art Print delivery, 2-7 days. Shipping calculated at checkout. We plant a tree for each Art Print purchased.
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COUNTRIES WITH LOCAL ART PRINT PRODUCTION & CUSTOM FREE DELIVERY
EUROPE, MIDDLE EAST & AFRICA
EU, UK, Norway, Switzerland, UAE, Dubai, Turkey, South Africa.
ASIA PACIFIC
Australia, New Zealand, China, Japan, Hong Kong, Singapore, South Korea, Malaysia, India.
AMERICAS
USA, Canada, Mexico, Brazil, Chile.
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Local Bank Holidays may affect delivery times.
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THE REST OF THE WORLD
Estimated delivery time for areas outside of our 32 local production countries listed above are 7-14 days depending on your exact location. Shipments to any country outside of our 32 production hubs may however be subject to customs fees as per your country's regulations. Any custom fees will be paid by the customer.
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DELIVERY NOTE
The estimated delivery times are indicative and do not constitute a guarantee.
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CUSTOM DUTY
In the 32 countries listed above where we print and deliver locally, including the US, UK and EU, there are NO customs fees. Shipments to any country outside of our 32 production hubs may however be subject to customs fees as per your country's regulations. Any custom fees will be paid by the customer.
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ART PRINT SIZES
SMALL 30x40 cm / 12x16 inches
SMALL 40x50 cm / 16x20 inches
MEDIUM 40x60 cm / 16x24 inches
MEDIUM 50x50 cm / 20x20 inches
MEDIUM 50x70 cm / 20x28 inches
MEDIUM+ 60x80 cm / 24x32 inches
MEDIUM+ 70x70 cm / 28x28 inches
LARGE 70x100 cm / 28x40 inches
LARGE 75x100 cm / 30x40 inches
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ART PRINT SHIPPING
Our 130+ local printing facilities work with 60+ shipping providers like DHL, FedEx, Royal Mail, Blue Dart, ZTO Express. The specific shipping provider delivering your artwork to you will be determined by your location, amount, size and weight, and availability. We calculate the shipping costs when you check out and provide your exact location.
ART PRINT PACKAGING
Based on our 130+ local printing facilities and their experience of shipping thousands of orders worldwide, they have defined the most, robust, efficient and damage-resistant ways to package our products to ensure compliance with local shipping requirements, as well as the lowest damage rate.
ART PRINT TRACKING
Your order will be followed by emails detailing your shipment progress and estimated delivery times, and your local postal service or shipping providers might also send you text messages for exact delivery times or pick-up points, so please ensure you fill out your correct email and phone number when you place your order.
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LIMITED EDITION ARTWORKS
PREMIUM QUALITY
Limited Edition Artworks are crafted in editions of 100 exclusive pieces with the finest museum-grade materials by master artisans in New York, London and Düsseldorf. Our premium quality Giclée printed Limited Editions are meticulously crafted on the finest Hahnemühle, Canson & Ilford papers for exceptional longevity and value. Each print is signed, numbered, date stamped, and logged with a unique serial number, and comes with a Certificate of Authenticity (COA) printed on Diamond Fine Linen paper, guaranteeing its uniqueness and value. Select a premium ready-to-hang Nielsen Quadrum frame with wood sourced from sustainable forests that meet the criteria of the Forest Stewardship Council®, featuring high-quality UV protective float glazing, and a 1400 micron window mount cut to an angle of 45°, when applicable. For the largest sizes, 60x80 cm and above, we use a high quality 3mm clear acrylic to protect the art. Alternatively, choose unframed prints to suit your preference. Price increases with rarity.
All Limited Editions are 100% carbon neutral, delivered in robust sustainable packaging, and are tracked. Each Limited Edition is also bestowed with a complimentary tree planted.
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LOCAL DELIVERY BY COURIER
• USA: 3-7 Days
• EU: 3-7 Days
• UK & GERMANY: 3-7 Days
Local Bank Holidays may affect delivery times.
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DELIVERY TO COUNTRIES BY COURIER WITH POTENTIAL CUSTOMS DUTY.
• SWITZERLAND: 4-9 days
• NORWAY: 4-9 days
• ICELAND: 4-9 days
• LIECHTENSTEIN: 4-9 days
• DUBAI / UAE: 4-10 days
• CANADA: 4-10 days
• AUSTRALIA: 7-12 days
• NEW ZEALAND: 7-12 days
• JAPAN: 7-12 days
• CHINA: 7-12 days
• SOUTH KOREA: 7-12 days
• INDIA: 7-12 days
• MALAYSIA: 7-12 days
• SOUTH AFRICA: 7-12 days
• WORLDWIDE: 4-14 days
Local Bank Holidays may affect delivery times.
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SHIPPING & TRACKING
You will receive an email with your tracking number, and potential text messages from the courier company close to arrival. Make sure you add correct details at checkout to avoid missed deliveries. All Limited Edition Artworks are shipped with courier partners like DHL and UPS, and delivered in robust sustainable packaging to protect the artwork.
CUSTOM DUTY
Limited Edition Artworks delivered within the United States, United Kingdom, and the EU will NOT be charged customs duty. Shipments to the rest of the world may however be subject to customs fees as per your country's regulations. Any custom fees will be paid by the customer.
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LIMITED EDITION SIZES
Limited Edition artworks are available in five sizes, Connoisseur, Collector, Statement, Exhibition and Giant.
CONNOISSEUR
30cm x 42cm, 11.7" x 16.5", A3
COLLECTOR
42cm x 59cm, 16.5" x 23.4", A2
STATEMENT
59cm x 84cm, 23.4" x 33.1", A1
EXHIBITION
70cm x 100cm, 27.6" x 39.4"
GIANT
100cm x 140cm, 39.4" x 55.2" (Print Only)
Choice of frames for GIANT Limited Editions are not available due to size and weight, however we recommend that you frame and glaze your GIANT artwork to protect the value of your piece.
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GENERAL RETURN POLICY
We craft Art Prints and Limited Editions on demand to achieve the highest quality. As such, we do not normally accept returns or exchanges for Art Prints or Limited Editions due to taste once they have been purchased and dispatched for delivery. We kindly request that customers make their selections carefully and consider their choices before making a purchase.
DAMAGED PRODUCTS
In the rare event that an Art Print or Limited Edition arrive damaged despite our rigorous packaging methods, please follow the steps outlined below.
• 1. Please provide us with detailed photos of the damaged packaging and the artwork.
• 2. Contact us within 7 days of receiving the damaged artwork via hello@neatgallery.art
• 3. Wait for our prompt reply, and then return the damaged artwork to Neat Gallery within 14 days of notifying us, and we will reimburse you the shipping costs and replace the artwork if the damage is considered to be due to shipping.
REPLACEMENT
Upon receiving the photos of the damaged packaging and the artwork, as well as receiving the physical artwork, our experts will assess the damage. If the damage is confirmed to be the result of shipping, we will provide you with an IDENTICAL artwork at no additional cost, and destroy the damaged artwork. We strive for 100% customer satisfaction, and we will do everything we can to make sure that you have beautiful Art displayed on your walls as fast as possible.
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PERSONAL & COMMERCIAL USE AND DISPLAY
ART PRINTS
Customers who purchase our art prints are permitted to use them for personal, non-commercial purposes, such as displaying them in homes or private spaces. For customers interested in using our art prints for commercial purposes in spaces such as but not limited to restaurants, hotels, galleries, exhibitions and public spaces, NEAT offers commercial agreements. Please contact our B2B team for information on larger quantities, public and commercial usage at hello@neatgallery.art
LIMITED EDITION PRINTS
Customers purchasing Limited Edition Prints are granted a non-revocable license to display the art at their own discretion.
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LEGAL, COPYRIGHT & REPRODUCTION
All wall art, art prints, artwork, and limited edition prints offered by NEAT and our artists are protected by copyright laws. Reproducing, copying, or reprinting, or to use any other method of duplicating our art with the purpose of claiming and selling it as one's own, is strictly prohibited. Exceptions are made for editorial and marketing purposes such as articles, press releases, and auction house catalogues. Any unauthorized use will be subject to legal action.
Please contact us for any questions: hello@neatgallery.art
November, 2024